NECC conducts independent surveys to measure parents’ satisfaction with its programs, staff, and facilities. Our most recent survey was conducted in the summer and fall of 2002. The following are highlights of the responses and data collected:

• 96% of parents are satisfied with NECC.
• The percentage of parents who considered themselves to be “completely satisfied” rose nearly 10% from the results of the previous survey.
• 95% of parents would recommend NECC to other parents with a child whose special needs can be addressed at a specialized day or residential program.

Care and attention provided by the staff, quality of staff, appearance of the school building, classrooms, cafeteria, and gym, safety and supervision of students, and programs that meet the child’s individual needs rated highest among the answers given for those things with which parents are most satisfied.

Parents listed the following as elements they “particularly liked:”

• Staff commitment, education and professionalism
• Program methodology and professionalism
• Students’ progress and personal attention received
• Management and organization
• Responsiveness to parent concerns and regular communication